Return Policy

At Papattes Store, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. Here are our return conditions:

Return eligibility: Only items with manufacturing defects or order errors are accepted for return.

Claim period: All return requests must be made within 48 hours of receiving the item.

Condition of the item: The product must be unused, in its original sealed packaging, accompanied by all its accessories and labels.

Non-refundable: No refunds will be made for these items. A credit note or exchange will only be offered if the request meets the above conditions.

Mandatory verification: Return requests will be carefully verified before being approved.

Return shipping costs: Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a proven defect.

If you have any questions or need assistance, our customer service team is available at contact@papattesstore.com.